Availability for Walk-in Visits
  • Existing clients: We are available for walk-ins 11AM to 6PM from Mon. Nov. 28 to Wed. Nov 30.
  • Existing clients: We are available for walk-ins 11AM to 6PM from Mon. Dec 5 to Wed. Dec. 7.
  • Interested in becoming a new client? Please see Get Started page for instructions.


So you'd like our help with VA Disability? Here's how you get started.

New Clients

We are accepting new clients but we respectfully ask that you not drop in without an appointment if you've never worked with us. If you would like our assistance, please follow the steps below to aid us in bringing you onboard and adding you to our queue:

  1. Complete the New Client Intake Form to request your free initial consultation. In response, our client intake manage will follow up with you.
    Gives us the baseline information we need to establish your file
  2. Complete and mail VA Form 21-0966 to your Regional Office if you do not currently have an active "Intent to File" submitted.
    Establishes your Effective Date (“back-pay” date) so your claim doesn’t lose time as you wait in our queue, asnwe prepare your case or as you pursue your case elsewhere.
  3. If you do not have a full set of your service medical and personnel records—Click here and follow the directions at the bottom of the page
    We will need your service records to process your claim, so it is easiest (and fastest) to go ahead and send off for them. If you need help with records retrieval, we'll gladly assist. 

Completing the New Client Intake Form (step #1 above) will add you to our queue. In response, we will contact you to schedule you for a initial informational session via Zoom (if you are comfortable with that). During this sesison, we'll walk you through the onboarding process and answer any questions you have. During this initial session, we'll also confirm that you possess all necessary documentation and we'll assist you with getting records to us ahead of your next session —  the one-on-one consultation with an expert who has taken the time to review your case. The one-on-one will either be in person at our office in Durham or remotely via Zoom. From there, we'll advise and move forward with the claims and appeals that we've determined to be viable. Please be patient. Due to demand, from the time you submit the New Client Intake Form, it may take up to 15-30 days to get you scheduled for your initial information session.

It is recommended that you add the following email addresses to your email contacts — This email address is being protected from spambots. You need JavaScript enabled to view it.; This email address is being protected from spambots. You need JavaScript enabled to view it. so that our communications are not routed to your junk mail. It is recommended that you add the following phone number to your phone's contacts — (919) 484-0077.

Existing Clients

While we are again servicing existing clients in-office, much has changed and we ask that existing clients follow the guidance below:

  • Check the website before each and every visit to verify our availability for that given week. We'll have a message posted on our homepage that will let you know our availability, priorities and office hours from week to week.
  • You can also mail correspondence to us. If you choose to do so, please make a copy — don't send originals. Mail correspondence should be sent to Veterans Pavilion, 7072 NC Highway 751, Suite 104, Durham, NC 27707.
  • You can email documents to us  (in PDF format) to us at This email address is being protected from spambots. You need JavaScript enabled to view it. following these guidelines:, to your knowledge, your document does not require a response to the VA within the next 14 days. Admittedly, we've had challenges keeping pace with the volume of emails and phone calls that have come in wake of the COVID-19 pandemic. If you don't hear back in a timely manner, existing clients are welcome to visit in person after checking our availability here or you can copy/mail documents to us at the address noted above.
  • If the VA has compensated you for a claim that we helped you work on and you would like to submit payment, you can do so Online at veteranpavilion.com/payments; or by mailing a check or money order (payable to Veterans Pavilion) to

    Veterans Pavilion
    7072 NC Highway 751, Suite 104
    Durham, NC 27707

    Do not mail cash

We truly thank you for allowing us to continue our mission of serving veterans in their time of need and we appreciate your patience as we brave this new frontier!

Records Requests

If you are not in possession of your records, we will gladly assist you with requesting them during your visit at the Veterans Pavilion. If you'd like to request your records prior to seeing us, please see the "Records Requests" entry on our blog for step-by-step, DIY instructions.